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Privacy Policy

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Effective Date: 05/12/2026

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West Nassau Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through SMS, email, phone, or other channels.

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By using our website or services, you consent to the practices described in this Privacy Policy.

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Information We Collect

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We may collect personally identifiable information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment or service information

 

We may also collect non-personal demographic information such as:

  • ZIP code

  • Age range

  • Preferences and interests

  • Website usage behavior

 

Additionally, certain technical information may be collected automatically when you access our website, including:

  • IP address

  • Browser type

  • Device information

  • Access times

  • Referring website addresses

 

This information is used to maintain website functionality, improve services, analyze trends, and enhance user experience.

 

How We Use Your Information

 

We use the information we collect to:

  • Provide and manage our services

  • Schedule and confirm appointments

  • Respond to inquiries and customer service requests

  • Send important service-related communications

  • Improve website performance and user experience

  • Conduct internal analytics and research

  • Comply with legal obligations

 

We do not sell, rent, or lease your personal information to third parties.

 

We may share information with trusted service providers who assist us in operating our business, provided those parties agree to maintain the confidentiality and security of your information.

 

We may disclose personal information if required by law or to protect our legal rights or the safety of others.

 

SMS Communications & Consent

 

By providing your mobile phone number and opting in to receive SMS communications, you expressly consent to receive text messages from West Nassau Wellness related to:

  • Appointment reminders

  • Appointment confirmations

  • Follow-up communications

  • Customer care messages

  • Billing notifications

  • Wellness and service updates

 

Message frequency may vary based on your interaction with our services.

 

Message and data rates may apply depending on your wireless carrier and mobile plan.

 

Opt-Out Instructions

 

You may opt out of receiving SMS messages at any time by replying:

  • STOP

  • CANCEL

  • UNSUBSCRIBE

  • QUIT

 

After opting out, you may receive a final confirmation message confirming your request has been processed.

 

Help Instructions

 

For assistance, reply HELP to any message or contact us directly:

Phone: 904-371-6724

Email: nicole@westnassauwellness.com

 

SMS Data Protection

 

SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

 

Consent to receive SMS messages is not a condition of purchase.

 

Wireless carriers are not responsible for delayed or undelivered messages.

 

SMS communication records may be retained for up to 13 months for compliance and recordkeeping purposes.

 

Cookies & Tracking Technologies

 

Our website may use cookies and similar technologies to personalize your online experience and improve website functionality.

 

Cookies are small text files stored on your device. They cannot run programs or deliver viruses.

 

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

 

Security of Your Information

 

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction.

 

Sensitive information transmitted online is protected through encryption technologies such as Secure Socket Layer (SSL).

 

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

 

Your Rights

 

Where applicable under law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for communications

  • Request information regarding data usage

 

To exercise these rights, please contact us using the information below.

 

Third-Party Websites

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

 

We encourage users to review the privacy policies of any third-party websites they visit.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

 

Any updates will be posted on this page with a revised effective date.

 

Contact Information

 

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

 

West Nassau Wellness
Phone: 904-371-6724
Email: nicole@westnassauwellness.com

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